Infratap Terms and Conditions of Sale
We accept payment by cash, cheque, bank transfer, Paypal, credit and debit cards. Credit and debit card transactions are managed by Lloyds Cardnet or Paypal. You can order through our website www.infratap.co.uk or by calling us free of charge on 0800 328 5708 or +44 1823 672 970 if outside the UK.
Shipping and Handling
All Infratap taps include free delivery to the UK mainland. If you live outside of the UK mainland please contact us to find out about additional delivery charges.
Once you have placed an order with us, you will receive an email to confirm your payment method and the items ordered.
The manufacturer may change the specification of certain components at any time. Published specifications for all items are as accurate as possible, but there may be minor variations on the published specification if necessary.
Once you have placed an order with us we will deliver the item within 5-7 working days if it is in stock. If your item is not in stock, we will inform you of when you can expect delivery. Next day delivery is available on some items, where stated, if the item is ordered before 1pm. We strongly advise you to keep all packaging and documents in case they are needed at a later date.
IMPORTANT DELIVERY ADVICE
- Please do not accept delivery from the courier if you judge that the package and contents have been damaged.
- Please do not sign for a package as damaged even if the driver asks you to do so.
- Signing for damage will also void the insurance covering that consignment.
- If you accept a damaged shipment we will not be able to make a claim, so please be sure that it is in good condition before signing for it.
- You will be offered the option to Back-Order the items and should you choose to do this, we will endeavour to give you a true indication of the date upon which you should expect to receive said goods. If we fail to secure the goods you have back ordered within a reasonable (the estimated) time, you will be under no obligation to proceed further with that order.
If you wish to complain
In the event that you feel you need to complain, please contact us by mail, or email us firstname.lastname@example.org.
If you wish to return a product for a refund but are unable to return it to INFRATAP premises yourself, INFRATAP will arrange for collection from the delivery address at a cost of £49 per item. This will be deducted from the refund for your returned items. Please include a completed copy of our returns form with a reason for return to help us process your return as efficiently as possible. Please enclose the form with the product and package up securely in the original packaging if possible. We will provide an exchange or refund as required. Items should be returned in their original packaging within 30 days. We cannot assume responsibility for returned items that are lost in the post so we recommend that you use a service that provides a certificate of postage and a tracking number. Your statutory rights are not affected. If you have any other queries please call us on 01823 672 970 or email us at enquiries@Infratap.co.uk and quote your order number Returns, Infratap. INFRATAP, Unit 3, Woodlands Business Park, Burlescombe, Devon, EX16 7LL
Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Infratap or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Infratap. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non–commercial use is prohibited without the permission of Infratap. You may not modify, distribute or re–post anything on this website for any purpose.
Accuracy of Content
Infratap has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All materials refer to the main material used. Other materials may be used in the product that are not listed. The weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.
Damage to your Computer
Infratap makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Infratap shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Infratap shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
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